Privacy Policy
Updated: June 9, 2026
Filinvest Hospitality Corporation (“FHC”), together with its parent company, affiliates, and wholly owned subsidiaries (collectively, the “Filinvest Group”), is committed to protecting and securing your personal information in accordance with Republic Act No. 10173 or the Data Privacy Act of 2012, its Implementing Rules and Regulations, and issuances of the National Privacy Commission.
I. Collection of Personal Information
The Filinvest Group collects personal information that you voluntarily provide or that is gathered through your interaction with our website and services.
A. Type of Data Collected
Information relating to your identity, such as your name, gender, date and place of birth, nationality, civil status, address, and contact details, including government-issued identification details.
Information relating to your financial capacity, such as credit history or payment details.
Information relating to your educational and professional background, such as employment or medical history.
Information related to your visit and use of our website.
B. Manner of Data Collection
Data may be collected through cookies when you access or use our website.
Data may also be collected through consent when you submit forms, communicate with our employees or authorized representatives, or subscribe to our services.
C. Consent to Data Collection
By providing your personal information or by using this website, you consent to the collection, use, storage, and processing of your data in accordance with this policy. Any information provided on behalf of another individual is deemed to have been shared with proper consent.
II. Use and Purpose
The personal information collected is used for the following purposes:
A. For Clients, Guests, and Service Users
To determine eligibility for products and services.
To fulfill and monitor contractual obligations and provide relevant service updates.
To respond to inquiries, requests, and complaints.
To enhance customer experience and tailor services.
To conduct statistical, analytical, advertising, and market research activities.
B. For Employees and Applicants
To identify employees and applicants.
To support recruitment, evaluation, training, performance management, and administrative processes.
To communicate company policies and updates.
To conduct statistical and analytical activities.
III. Sharing and Disclosure
The Filinvest Group may share personal information with affiliated entities and subsidiaries where necessary.
A. Personal information may be disclosed to third-party service providers engaged to perform services on behalf of the Filinvest Group.
B. These may include government agencies, financial institutions, insurance providers, storage providers, auditors, legal advisors, contractors, and similar partners.
C. All disclosures are made in compliance with applicable laws and only to the extent necessary.
IV. Retention and Disposal
The Filinvest Group implements appropriate safeguards to protect personal data.
A. Personal information is stored in secure environments accessible only to authorized personnel.
B. Data is disposed of through secure methods such as shredding or similar processes.
C. Personal information is retained only as long as necessary to fulfill its purpose or as required by law, including until any related disputes are resolved.
V. Use of Cookies
The website uses cookies to enhance user experience and improve functionality.
A. Cookies help identify areas of the website that have been visited and personalize content.
B. Cookies are small data files stored on your device by your browser.
C. You may disable cookies through your browser settings, although this may affect certain website functionalities.
D. No personal information is stored directly within cookies.
VI. Amendments, Questions, and Comments
The Filinvest Group may update or revise this Privacy Policy from time to time.
A. Updates will be reflected on this page.
B. Users are encouraged to review this policy periodically.
C. The Filinvest Group will respond to reasonable requests to access, correct, or delete personal information in accordance with applicable laws.
Business Units and E-mail Address
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact the appropriate Filinvest Group business unit through their designated data protection email channels.
A. Real Estate Products under Filinvest Land, Inc.
dpo.fli@filinvestland.com
B. Real Estate Products under Filinvest Alabang, Inc.
dpo.fli@filinvestland.com
C. HOA and Property Management
dpo@proexcel.com.ph
D. Sellers’ Network
dpo.promax@filinvestland.com
E. Malls and Commercial Centers
dpo.fsi@filinvestlifemalls.com
dpo.flc@filinvestlifemalls.com
F. Leasing
dpo.fci@filinvestcity.com
dpo.cpi@filinvestcity.com
G. Water Distribution Utility
dpo.cwsi@filinvestland.com
H. The Palms Country Club
dpo@thepalmsclub.com
I. Timberland Sports and Nature Club
dpo@timberlandclub.com
J. Quest Hotel and Conference Center – Cebu
dpo.cebu@questhotelsandresorts.com
K. Quest Hotel and Conference Center – Clark
dpo.clark@questhotelsandresorts.com
L. Crimson Hotel – Alabang
dpo.alabang@crimsonhotel.com
M. Crimson Resort and Spa – Mactan
dpo.mactan@crimsonhotel.com
N. Crimson Resort and Spa – Boracay
dpo.boracay@crimsonhotel.com